Serving Seattle & Greater King County
Network Status Speed Test

System Health

Core Network backbone
Seattle fiber uplink — IX interconnect
Operational
Tower AP Cluster A — Capitol Hill / First Hill
3 access points, 420 subscribers
Operational
Tower AP Cluster B — Beacon / Central District
2 access points, 310 subscribers
Operational
Tower AP Cluster C — Queen Anne / South Lake Union
2 access points, 280 subscribers
Operational
Tower AP Cluster D — Rainier Valley / Georgetown
3 access points, 390 subscribers
Operational
Customer Portal & Billing
account.avinternet.com
Operational
Support Ticket System
[email protected]
Operational
DNS Resolvers
Primary and secondary resolvers
Operational

Recent Incidents

No recent incidents All Clear

No incidents or degraded service in the past 30 days.

Resolved Incidents (Last 90 Days)

Cluster C Partial Degradation
Resolved
Feb 18, 2026 — A firmware update caused intermittent packet loss for 47 subscribers over 2.5 hours. Rolled back and resolved at 9:42 PM PST.
Planned Maintenance — Core Backbone
Completed
Jan 12, 2026 — Scheduled fiber maintenance at 2:00–4:00 AM PST. All services restored ahead of schedule at 3:22 AM.

Upcoming Maintenance

No scheduled maintenance windows in the next 14 days. Planned maintenance is announced at least 72 hours in advance by email to affected subscribers.
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12-Month Network Uptime

99.6%

Measured across all tower clusters and core infrastructure.

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Average Latency

18 ms

Measured from subscriber CPE to our core router.

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Mean Time to Repair

2.3 hrs

Average resolution time for unplanned outages in the past 12 months.

Experiencing Issues?

Contact Our Support Team

If you're having trouble with your connection and don't see an incident listed, our team can help troubleshoot.

Submit a Support Ticket View Troubleshooting Guide